The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Your items have made such a long and special journal from the sea to your home. Do not use soap and water or vinegar to clean them and do not expose to running water. Care for them by wiping clean with a soft cloth after use.
Each item is crafted by hand in the Philippines using natural and organic materials. Please note that each item is unique and that each "flaw" is as intended by Mother Nature. Slight differences in size and colors may occur in the process making. Please handle with care.
The organic materials we use are pearl and mother of pearl, which are sustainably sourced from oyster farms. Oyster farms naturally filter water by removing nitrogen and heavy metals from the water they live in, creating a natural bio-solution for polluted water.
Yes, we accept wholesale orders from retailers! Please e-mail firstname.lastname@example.org to receive a copy of our catalog.
In some cases, you may receive your items in standard USPS padded envelopes or boxes. Whenever possible, we use repurposed and/or recyclable boxes and packing material from previous shipments in order to extend their life cycles. We encourage our customers to do the same!
We are proud to sell our products on Etsy, which is the first major online shopping destination to offset 100% of carbon emissions generated by shipping. Now, every time you receive a package from Etsy, the company balances out the carbon emissions by investing in emissions reduction projects that keep our Earth beautiful, clean, and green—which means you can feel extra-good about every special delivery.
Even our official website is powered by Etsy, which means that all orders placed there benefit from 100% carbon offsetting as well!